Terms & Conditions

Effective Date: 27 Feb, 2026

Welcome to Charlie’s Kitchen. By accessing our website (www.thecharlieskitchen.com) and placing an order, you agree to the following Terms & Conditions.

Please read them carefully.

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1. About Us

Charlie’s Kitchen is a cloud kitchen providing food delivery and takeaway services. We do not offer dine-in facilities. All orders are prepared in a commercial kitchen and delivered to customers through our delivery partners or direct service.

2. Orders & Acceptance

• All orders placed through our website, phone, WhatsApp, or third-party platforms are subject to availability and acceptance.
• We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
• Once an order is confirmed, cancellation may not be possible after preparation has begun.

3. Pricing & Payments

• All prices are listed in INR (₹) and include applicable taxes unless otherwise stated.
• Prices may change without prior notice.
• Payments must be made through approved payment methods available on our website or delivery platform.
• Charlie’s Kitchen is not responsible for payment gateway failures or transaction errors caused by third-party services.

4. Delivery Policy

• Delivery times are estimated and may vary due to traffic, weather, or operational conditions.
• We are not responsible for delays caused by third-party delivery partners.
• Customers must provide accurate delivery details. We are not liable for failed deliveries due to incorrect information.

5. Cancellations & Refunds

• Orders cannot be cancelled once food preparation has started.
• Refunds (if applicable) will be processed in case of:
  • Incorrect order delivered
  • Missing items
  • Quality issues reported immediately upon delivery
• Refund decisions are at the sole discretion of Charlie’s Kitchen.
• Refund timelines depend on the payment method used.

6. Food Quality & Consumption

• All food is prepared in a hygienic environment following food safety standards.
• Customers are advised to consume food immediately after delivery.
• We are not responsible for food quality issues if consumed after extended storage.
• Customers must inform us of any food allergies before placing an order.

7. Intellectual Property

All content on this website, including logos, images, text, and branding, is the property of Charlie’s Kitchen and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

• Any indirect or incidental damages
• Health issues caused by undisclosed allergies
• Delivery delays beyond our control
• Temporary website downtime

Our total liability, if any, shall not exceed the total value of the order placed.

9. User Conduct

• Provide false information
• Attempt fraudulent transactions
• Misuse the website or attempt unauthorized access

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of local courts.

12. Contact Information

Charlie’s Kitchen
Email: info@thecharlieskitchen.com
Phone: +91 9711762353